San Mateo County Cares!

Tell us what you think!

San Mateo County cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey.

Service Provided

Questions	Excellent	Good	Fair	Poor	N/A
Response Time	Excellent	Good	Fair	Poor	N/A
Courtesy of Staff	Excellent	Good	Fair	Poor	N/A
Knowledge of Staff Assisting You	Excellent	Good	Fair	Poor	N/A
Helpfulness of Written Information	Excellent	Good	Fair	Poor	N/A
Helpfulness of Verbal Information	Excellent	Good	Fair	Poor	N/A
Staff Availability	Excellent	Good	Fair	Poor	N/A
Information About the Process	Excellent	Good	Fair	Poor	N/A
Appropriate Follow-up	Excellent	Good	Fair	Poor	N/A
Overall Satisfaction with Service	Excellent	Good	Fair	Poor	N/A

If you answered Fair or Poor to any of the previous questions, please indicate what was unsatisfactory about the service.

In order to improve our service, we would appreciate your comments and suggestions.

If you would like to recognize and employee who provided excellent service, please indicate their name and how they assisted you.

Please provide the name of your loved one who passed away.

Please provide your name and address.

Please provide your telephone number if you would like someone to contact you.

Please provide your email address if you would like someone to contact you.

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